Conditions of Return:

 

Aromatherapy shop

• Buyer must return item within 21 days of delivery.

• In the unlikely event your goods arrive damaged, we will send a replacement free of charge. Proof of damage will need to be provided.

• Buyer can return or exchange essential oils only if sealed, unopened and in a re-saleable condition.

• Buyer can return or exchange candles only if unlit and in a re-saleable condition.

• Carrier oils may not be returned or exchanged. 

• Buyer is responsible for return postage costs unless goods arrived damaged.

• Buyer is responsible for loss in value (as agreed upon with seller) if an item isn't returned in original condition.

• Upon receipt of returned goods we will issue a refund within 14 days to your original payment method, once we have confirmed the goods are in a re-saleable condition.

• Email info@northstartherapies.net to request a return or exchange, please include your order number​

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Photographic Prints:

• Damaged items: In the unlikely event your print arrives damaged, we will send a replacement free of charge. Proof of damage will need to be provided.

• Returns window: 21 days from date of delivery.

• Condition of Return: Prints must be returned in their original condition, including packaging, and any damage incurred during transit may affect the refund. 

• Customer Responsibility: The customer is responsible for the cost of returning the item, and shipping costs are non-refundable. 

• Refunds: Refunds are processed once the returned item is received and inspected, and will be issued to the original payment method.