Damaged or faulty goods: 

 

If you receive a damaged parcel, short order or defective goods please submit a returns request within 14 days of receiving your order to claim a refund or replacement. To action this, please email info@northstartherapies.net, please provide your order number and the item you wish to replace or refund. Please provide full details of your complaint. I will review your claim and respond ASAP with further advice and I will request the damaged or faulty goods be returned.

Upon receipt of the returned goods I will either send you a replacement item or issue a refund within 14 days.

Returns & refunds:

 

You may exchange or have a refund on all goods, providing they are returned sealed, unopened and in a re-saleable condition. Please submit a returns request within 14 days of receiving your order. To action this, please email info@northstartherapies.net, please provide your order number and the item you wish to replace or refund. Please provide full details of your reasons for exchange or refund. I will review your claim and respond ASAP with further advice and request the item be returned.

Upon receipt of returned goods I will issue a refund within 14 days to your original payment method, once I have confirmed the goods are in a re-saleable condition. Please note that cost of postage will not be refunded.

Delivery:

Free collection from North Star Complementary Therapies Clinic.

Free delivery to local Ulverston area. 

Standard Royal Mail Postage:

Telephone: 07894 294781

4 Soutergate, Ulverston, Cumbria, LA12 7ER

Email: info@northstartherapies.net

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